Director of Quality

Summary

The Director of Quality oversees all quality and continuous improvement activities. Leads continuous improvement efforts related to safety, quality, and productivity through management of the Opportunities for Improvement Program (OFI). S/he serves as quality subject matter expert to Leadership.

Roles and Responsibilities

The Director of Quality will perform the following duties in a safe, productive, and effective manner: 

• Working with Regional Quality Managers, leads continuous improvement efforts related to safety, quality, and productivity through management of the Opportunities for Improvement (OFI) Program
• Leads the conversion of OFIs to written procedures and practice documents, leveraging both lessons learned, and improvement ideas initiated by Baker Co-workers
• Leads the development of the Baker Best Practices SharePoint site
• Generates Monthly OFI Reports that quantify cost and savings related to reported OFIs
• Publishes a monthly newsletter related to continuous improvement   
• Supports leadership in the identification of quality metrics and provides quarterly reports on the identified metrics, such as quality program performance, opportunities for improvement summaries, defect cost, etc.  
• Provides trending summaries to leadership, recommends improvement strategies and initiatives designed to mitigate losses and leverage savings.
• Annually presents the Quality Business Plan to leadership and gains alignment with overall company strategy, goals, and objectives
• Provides guidance, training, coaching, to Project Managers,
• Project Quality Managers, and Inspectors:
  • On non-nuclear projects, the Director of Quality may maintain a matrix reporting relationship with quality-oriented co-workers. 
  • On nuclear projects the reporting relationship is direct
• Supports development and implementation of project specific quality plans, when required by our clients or on selected projects that Baker leadership requires formal quality management programs to be implemented
• Collaborates with HR to ensure compliance with employment laws, labor laws, and related Company policies; may be responsible for conducting training or coordinating workshops related to such compliance
• In regions that have Regional Quality Managers, the Director of Quality provides support and coaching for direct report Regional Quality Managers 
• With Regional Quality Managers, the Director of Quality collaboratively updates the Quality Business Plan on an annual basis. Business plan includes improvement strategies, company and regional quality implementation plans, budgets, assessments of effectiveness, etc.
• With Regional Quality Managers, ensures that company and regional quality goals and objectives are identified and met
• Leads the development and approval of the nuclear NQA1 Program, Project QAPDs, QAPs, and Inspection and Test Plans
• Directs Internal and Supplier Audits related to work quality
• Maintains the Nuclear Approved Suppliers List
• Manages formal Nuclear Qualification and Certification processes for inspectors, auditors, and those performing special processes
• Supports Business Development and generates quality related proposal content
• Reviews nuclear non-conformances, audit results, and their respective corrective actions; determines possible trends, and performs annual Management Reviews evaluating the effectiveness of the NQA1 program
• Ensures required NQA1 central functions (such as completed nuclear project records storage); provides end of project verification and validation of records and ensures the method of storage meets the requirements of Baker’s NQA-1 program
• Supervises, trains, evaluates, and develops direct reports
• Provides guidance, direction, coaching, and support to direct reports to maximize individual and overall department performance

Requirements

• Bachelor’s degree in an engineering, scientific, or construction-related discipline and at least 15 years’ related experience and/or training; or equivalent combination of education and experience
• Knowledge of concrete construction practices (i.e., formwork, rebar, concrete placing, etc.) is preferred
• Quality related experience, preferably in the nuclear power industry (DOE/DOD facilities)
• Demonstrated skill and knowledge with applicable quality codes and standards and NRC regulations
• Knowledge and understanding of 10CFR50, App. B, ASME NQA-1 and ASME Boiler and Pressure Vessel Code, ISO Programs, etc. 
• Knowledge of the general structure of quality programs, improvement processes, and improvement project management 
• Experience reading and understanding design drawings
• Ability to communicate business processes and information technology requirements that are related to safety, quality, and productivity improvement initiatives
• Proficient in Microsoft Suite such as Word, Excel, and PowerPoint

The following competencies are needed to successfully perform this job:

• Ability to read, analyze, and interpret general business documents, technical procedures, and government regulations  
• Ability to write reports, business correspondence, and procedures  
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Good listening skills and ability to gather accurate data and present concise improvement and risk mitigation strategies to leadership
• Ability to convert problem statements into improvement strategies that include implementation plans, working documents, and engagement events, as needed to imbed change
• Ability to apply concepts such as fractions, percentages, ratios, proportions, geometry, trigonometry, and interpolation to practical situations
• Ability to direct work and evaluate strengths and weaknesses of co-workers
• Ability to foster a team environment and lead quality initiatives
• Strong improvement project management skills and ability to support implementation of strategic company wide and regional safety, quality, and productivity improvement initiatives 
• Ability to define problems, gather data, establish facts, and draw valid conclusions
• Strong business acumen as required to understand cost / benefit relationships related to improvement and risk mitigation strategies. 
• Ability to understand organizational capacity, specific resources, underlying barriers, and threats, as needed to develop realistic improvement and risk mitigation plans