IT System Analyst I

Company Name: Baker Gulf Coast Industrial, LLC

Location:

lake charles, LA, US, 70602

Req ID: 6309
Travel: Up to 15%
Number of Openings: 2

Achieve more in your career with the nation’s leading specialty concrete contractor. At Baker Construction, you’ll be part of a team that prioritizes people, invests in their development, and offers unparalleled opportunities for professional growth. In this role, you’ll be integral to building the future of our country and our company. You’ll collaborate across diverse teams, have a hand in significant projects, and dive headfirst into complex challenges with the best in the industry. If you are driven to do more and have the grit to follow through, you’ll have everything you need to define your career on your terms.

Make a meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker.

Summary

The Systems Analyst will provide a lead role in business system reporting and management. Provides general reporting support for our main business system applications. Works closely with users and other analysts to develop custom reports and interfaces. Ensures that solutions are documented, tested, and debugged before implementing into live work environments. Builds strong rapport with the user community by communicating regularly with them regarding their daily or ongoing issues. Manages user expectations by informing them on projects status and changes to their working environment.

Roles and Responsibilities

The Systems Analyst will perform the following duties in a safe, productive, and effective manner:

Provides user and applications support for all business applications
Participates as a team member in the business application or the customized solutions which interface with them
Develops project plans and executes to plan providing regular reports to management
Serves as business applications advocate when evaluating new business process requirements
Works closely with ERP Business Analyst(s) and Applications Developer(s) during design & implementation of new applications
- Coordinates support activities with I.T. team when applying new updates and installing applications.
Monitors Help Desk calls to respond to problems / issues logged that pertain to this position

Requirements

Bachelor’s degree in Computer Science and three years of related work experience, or equivalent combination of education and experience
Experience with business applications support, developing custom reports and mentoring users on the best way to apply the application
Experience using Crystal Report Writer or similar reporting tools
Familiar with Microsoft Windows, Office, and Business Intelligence tools

The following competencies are needed to successfully perform this job:

Excellent telephone and communications skills necessary to maintain good customer relations with users and to explain complex solutions and problems
Great listening skills
Ability to use basic math, geometry, and algebra
Ability to maintain a positive TEAM attitude and a desire to help at all times by maintaining an approachable business posture and positive appearance and attitude towards users
Ability to maintain great user relations and convey/enforce established corporate policies in terms of supporting user activities and meeting their need for service, help, and application or reporting advice or consultation
Ability to handle overall responsibility for direct user support for ERP applications / interfaces
Ability to mentor and help develop the skills of other users and team members
Great analytical skills to determine root causes and determine best course of action for effective resolutions
Ability to handle multiple priorities and evaluate, troubleshoot, and solve problems

At Baker Construction, we welcome those who are driven to make things happen. Your tenacity will be rewarded with great pay, excellent benefits, and opportunities to make your mark. This is an opportunity to own your future while working alongside co-workers who are united in our purpose to build better structures and better lives. Go further with an industry leader that puts people first, honors its word, and has the grit to achieve greatness.

Baker is an EOE Disability/Veterans Employer.

Applicants with physical and/or mental disabilities who require a reasonable accommodation for any or part of the application process may make their requests known by emailing hrtech@sharedservices.cc or calling 1-513-539-4000 and asking for HR.